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Frequently Asked Questions

What method do you use for your cleaning services?

We use a hot water extraction method for cleaning any kind of soft materials like upholstery, mattresses, carpets and rugs, curtains, pillows and so on. Hot water, together with a cleaning solution is inserted inside the cushioning and is simultaneously extracted. This method is proven to clean deep within the layers of material, where grime is stored. It also gives us the flexibility to use the right detergents for every material.

Do I need to provide anything for the service?

Our cleaners will need access to water for the hot water machine. You can provide cleaning detergents if you want us to use specific ones. Otherwise, we will bring the company’s solutions and will inspect your belongings to determine which are the right ones to use.

What if I am not happy with the results?

If you are not satisfied with the results of the procedure, call us back and we will send a team for a free reclean. If still, you are unhappy, we have a Money Back policy.

Can you ensure 100% stain and grime removal?

No, we can not. We do our best to remove all the stains there may be, but we can not guarantee 100% stain removal.

Can I combine the services?

Yes, you can. You will even get a discount for booking more than one service at once.

How often should I schedule cleaning procedures to maintain a clean environment?

For optimal results, prolonging the life of your belongings and bacteria free environment, it is best to have:
Carpet cleaning – Up to every 2 years. Often, if you have small children and pets.
Mattress cleaning – Every 6 to 9 months.
Upholstery cleaning – Every 6 to 12 months.

The frequency of the procedures depends of the condition and usage of your belongings.

Is there any way to prolong the effect of the cleaning?

Yes, we can apply a protective spray, called Scotchgard on your belongings. It repels any liquids and stains from soaking inside the soft materials.

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Fill in the booking form or call us at 020 3868 6521 – we are always online and ready to help you!

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